Product & sales advice
Tell us what you are trying to achieve, any existing equipment, preferred products and the delivery postcode.
UK solar & battery product help
How can we help?
Contact The Eco Supermarket for product advice, order enquiries, delivery questions and help finding the correct support route for solar, battery storage, inverters, EV chargers and renewable energy equipment.
Telephone02475 426 626
Emailinfo@theecosupermarket.co.uk
Weekdays9am–5pm
UK-wideproduct supply and support
Choose the right route
Get your enquiry to the right place
Including the information below in your first message helps us give you a useful answer without unnecessary back-and-forth.
Existing order
Include your Eco Supermarket order number, delivery postcode and the product or parcel concerned.
Technical support
Send the exact model, serial number, error code, clear photos and installer details. View support routes.
Return or warranty
Contact us before returning anything. Include the order number, product condition and any manufacturer case reference.
Installation enquiry
Provide the property postcode, photographs, current system details and the solar or battery work you are considering.
Trade or project enquiry
Tell us the equipment, quantities, required date and project location so availability and pricing can be checked.
Send us a message
Contact The Eco Supermarket
Use the form for product, order, delivery, installation or general enquiries. We aim to respond as quickly as possible during business hours.
Contact information
- Telephone
- 02475 426 626
- Address
- The Eco Supermarket
Unit 18, Dunns Close
Nuneaton, Warwickshire
CV11 4NF - Opening hours
- Monday–Friday: 9am–5pm
Saturday–Sunday: Closed
Planning to visit or collect?
Please contact us first so that we can confirm the product location and arrange a suitable collection time.
Based in Nuneaton
Supplying renewable energy equipment throughout the UK
Our business address is Unit 18, Dunns Close, Nuneaton, Warwickshire, CV11 4NF. Products may be held at different stock locations, so collections must be agreed before travelling.
Open in Google MapsBefore you contact us
Information that helps us respond faster
Exact model information and clear photographs are especially helpful because renewable energy systems can look similar while using incompatible generations, voltages or communication equipment.
How quickly will you reply?
We aim to respond promptly during Monday–Friday business hours. Complex compatibility or technical questions may take longer if manufacturer or supplier confirmation is required.
Can I collect an order?
Collection may be possible by prior arrangement. Please contact us before ordering or travelling because products can be held at different warehouse and distribution locations.
What should I send for a technical problem?
Include the order number, exact model, serial number, error code, photographs or screenshots, installer details and the checks already completed.
Can you help with a product not shown online?
Yes. We can often source additional solar, battery storage and renewable energy equipment through our manufacturer and distribution network.
Ready to get in touch?
Send your order number or product details with the first message and we will help establish the correct next step.